Wi-Fi network connection errors are the most common issue encountered by streaming stick and smart TV users. If your device won't connect, keeps disconnecting, or returns connection check errors, follow our diagnostic guides below.
Go to Settings > Network > About on your streaming device. Check the signal strength rating. If it displays "Poor" or "Fair", your device is too far from the router. Try moving the router closer or use an HDMI extender to position the player away from interference behind the TV.
Perform a complete power cycle of your network hardware. Unplug your router/modem from wall power for 60 seconds, then plug it back in. While the router reboot is processing, restart your streaming device by going to Settings > System > Power > System Restart.
Some streaming players do not support 5 GHz network channels. If your router merges both bands under a single network name (SSID), your device might fail to link. Access your router configuration page and split the bands into separate SSIDs (e.g. MyWiFi_2.4G and MyWiFi_5G), then connect your player to the 2.4 GHz network.
If you are trying to set up your device in a hotel, college dorm, or shared public space that requires a browser login page (captive portal), select the "I am at a hotel or college dorm" option during Wi-Fi setup. Use your phone or computer to connect to the temporary hotspot created by the player to approve the terms and link the network.